Measuring organizational performance requires precious time, money, and attention.  As a result, your organization must gain a return from that investment many times over what it costs to define, implement, and operate your measurement system.  We've found several factors that drive measurement effectiveness and a high ROI.  As you assess your needs, please consider the following:

Does your measurement system:

• Help you determine if your organization is meeting critical objectives?
• Provide the information you need to make decisions when you need it?
• Help you focus on the most critical business issues?
• Help your organization learn from successes and failures?
• Keep pace with changes in your business environment?
• Provide objective information to support, communicate, and reinforce the need for change and action?
• Help you manage your business as a system?
• Help your executive and professionals at all levels avoid avoid information overload?

If the answer to 2 or more questions is "no", we can help you as we've helped many leadership teams. 

At Hewlett-Packard, Ron managed the internal measurement consulting program, and worked with scores of organizations and functions to build effective measurement systems (including robust "Balanced Scorecards").  He pioneered methods of measurement system design, behavioral performance measurement, and driver relationship mapping between operational performance and balance sheet / P&L measures.  He led the definition and implementation efforts for three company-wide HP performance measures and directed the world-wide customer loyalty measurement system.  Since then, he has consulted to businesses as diverse as utilities, manufacturers, and banks with their measurement challenges - which increasingly include social, environmental and regulatory performance.

Effective business performance measurement enables leaders to make better decisions based upon using the performance measures that really matter in creating organizational value.  This requires two related but distinct sets of activities:

• An effective performance measurement system, which focuses your organization, improves your decision quality, and promotes learning from success and failure

• Effective performance measures that align your specific business objective with the desired organizational behaviors you believe are most critical to achieving them

Performance Measurement System

We use our Measurement Development Lifecycle to make your new measurement system a valuable reality:


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This is not a purely linear process -- it does not need to be drawn out but it does require committed internal resources. For most organizations, it can take 3 months or less to define and implement a new company level measurement system. This is an important business investment that demands a high ROI and a quick payback period.

Performance Measures

Designing performance measures is a creative process that first requires a clear understanding of the business objective being addressed and the behaviors you are want to promote to best achieve those objectives.

All too often, metrics are developed without a clearly articulated objective, which leads to measuring what can be measured, not what’s important or valuable. Further, implementing new metrics without first considering the likely behavioral implications often costs the organization valuable time, money, and progress.

We incorporate our metrics design model to help drive the creative identification of useful measures:
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Too often, organizations fail to understand what they require from their measurement system. Also, they don’t have objectives clearly stated up front. This leads to measurement systems that don’t meet the needs of executive users and that don’t adapt as business strategies and circumstances change.

We also have specialized expertise in developing and implementing measurement systems for the following areas:

• Strategic Measurement Systems and formal Balanced Scorecards

• Product Generation – Product Development Measurement Systems

• Shared Services Organization Performance Measurement Systems

• Customer Loyalty and Satisfaction Performance Measurement Systems

• Measuring 'Intangibles' and linking them to business performance

Please contact us for more information on how we can help you increase the value of your investment in performance measurement.